Frequently Asked Questions and Policies

Still need an answer about something? Send me an email, I’m happy to help however I can: charlene@charlenewill.com.

WHAT MATERIALS DO YOU USE FOR YOUR PAINTINGS?

I mostly paint with oils on stretched canvas, and occassionally on wooden panels or Arches oil paper. All surfaces are gesso’ed, to avoid paint from absorbing into the fabric, wood, or paper.

FRAMING, OR NOT FRAMING OIL PAINTINGS, BOTH ARE OK!

Oil paintings on panels or stretched canvas do not need to be framed, the depth of the stretcher bars (wooden frame) can provide a neat and finished look. But, there’s nothing like a gorgeous, simple frame (I love floater frames) to set off a painting.

  • DIY FRAMING: to frame your oil painting, my favorite simple and elegant frame is the excellent quality Ampersand floater frame, also found on Amazon.

  • CUSTOM FRAMING: Affordable, beautiful custom framing and traditional styles can be found at Framebridge.

WHAT IS THE QUALITY OF YOUR PRINTS?

A limited number of my paintings are reproduced as Giclée prints, professionally printed in the U.S. I personally manage the scanning, color correction, proofing, and printing of all of my prints. This allows me to ensure that all prints are excellent in color and detail quality, for a print that you’ll love having in your art collection.

Prints are reproduced on either paper, or canvas, the paper is a luxuriously thick, 100% cotton Hahnemühle paper, and the canvas is Lyve, both surfaces being some of the finest paper and canvas around, both delivering vibrant color and detail.

Giclée prints don’t fade or start looking dingy like inkjet prints, they are archival-quality, meaning they will stay true for well over 100 years. 

CARE GUIDELINES: Never hang any artwork where there is direct sunlight. To clean, use a light swipe of a feather duster over the painting or print, if the print is not framed under UV or museum glass.

FRAMING GICLEE FINE ART PRINTS

I highly encourage a mat and frame for all prints. All of my prints are offered in standard mat and frame sizes to make this easy. A simple mat with a simple frame creates an affordable and elegant solution. White or off-white mats will showcase the artwork vs drawing attention to the mat if a color is used.

Non-glare UV glass is recommended to protect prints, but is not necessary as long as you keep the art clean and out of sun. A clean feather duster works well to dust. Never dust with a cloth, you need the feather weight of a duster.

  • Good quality, wood or metal frames and cut-to-size mats can be found on on Amazon, Blick, or Framebridge. Framebridge will customize your frame to a good degree of detail if you want that. Amazon and Blick also offer excellent, affordable floater frames. Search for Ampersand frames.

  • For affordable custom size mats, I recommend matboard.com.

ORDERING FROM MY WEBSITE

TAKE YOUR TIME WITH ORDERING

Please be mindful and proof all names, addresses, and your email in your online order form. Receipts are emailed immediately following a successful transaction. Review and save your receipt. Please email me with any question, I’m happy to help.

MY WEBSITE IS A SECURE SITE

My site is hosted by Squarespace, and has up-to-date security protocols to keep your transaction secure. It maintain compliance with the Payment Card Industry Data Security Standard (PCI-DSS), a security standard for companies and organizations that handle payment information from consumers.

WHAT KINDS OF PAYMENTS ARE ACCEPTED?

Most major credit cards, Stripe, Apple Pay, and coming soon, Afterpay. I also accept Venmo or Paypal, but please contact me given my website won’t accept these forms of payment. Once you review, confirm, and place your order, an email receipt is sent to you immediately.

SHIPPING & RETURNS

PRINT orders are shipped at cost within the continental U.S. I recycle my shipping materials to ease up on environmental waste, and pass savings to you.

Shipping is limited to the continental U.S. at this time.

ORIGINAL PAINTINGS require more care to ship, and shipping cost will be calculated at checkout due to zip code and location. If the shipping cost is calculated above my actual cost, I will reimburse the overage to you.

  • Paintings ship via USPS Priority or UPS Ground within two week of your purchase. They are packaged within a secure cardboard box with padding, and insured. Please check your email and spam folder for tracking information, which is provided as soon as your item ships.

  • Prints ship via USPS Priority within two week of your purchase. Prints are made to order, and take 10-14 business days from order time, to ship. Prints are shipped flat, placed within a glassine envelope, and backed with thick cardboard. If you’d like rush shipping, please email me for cost options.

CAN I INSTEAD ARRANGE FOR LOCAL PICK-UP?

Definitely possible! Please contact me to make an arrangement.

RETURNS

All paintings and prints are handled with love and care, and I want to communicate with as much transparency as possible about the artwork you will receive.

Please read product descriptions carefully before you purchase, or email me with any questions before you order. I’m always happy to help you! If you need more details on any print or painting, regarding what the size of a piece may look like in your space, or color detail, please contact me and I’ll help however I can.

All PRINT sales are final except in the case of shipping damage, and for ORIGINAL PAINTINGS, I offer a 30-day satisfaction guarantee for original paintings purchased from my shop.

Customers are responsible for the cost of return shipping and must ensure the package is tracked and insured for the full value of the artwork. Original shipping costs are non-refundable.

Please email me at charlene@charlenewill.com within 30 days of receipt, I will provide important details on how to handle the return. If you do not contact me, the return becomes void.